KPI
Key performance indicator
Example
Our sales KPIs are good, but our customer retention KPIs are terrible. We're going to need to hire on in customer service
KPI definition by Slang.net
This page explains what the acronym "KPI" means. The definition, example, and related terms listed above have been written and compiled by the Slang.net team.
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Businesses use KPI to stand for "key performance indicator." Each KPI tracks an important stat that aligns with an organization's goals. If the organization's "KPIs are good," it means they're achieving their goals. If their "KPIs are bad," it means they have some work to do.
Many businesses track KPIs related to sales, growth, efficiency, and customer satisfaction. For example, a hospital emergency room might track how quickly patients are seen upon arriving in the ER, and use that metric as a KPI. They might also survey patients to gauge their satisfaction, and use the compiled survey results as a KPI.